Call Tracking System
Our service management procedure tracks the status of any call received. This information is used to brief the field engineer allocated the visit the clients and update of the data base. This provides us away to keep a track our response time and costs connected to each call.
In-House Help Desk
A client request for assistance is channeled through a specific telephone line handled by an engineer who can provide on-line support.
On-site help can be setup on client’s site where there are large numbers of pc uses. This will help to outsource the support function if required.